1. Overview
At Charmingnydistri, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased through our website charmingnydistri.ddd.
Please read this policy carefully before making a purchase. By placing an order, you agree to these return terms.
We comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (the "30-Day Rule"). We ship orders within the timeframe stated at checkout (or within 30 days if no specific date is given). If we cannot ship within that time, we will notify you and offer the choice to consent to a delay or cancel the order and receive a full refund. Refunds for delayed or cancelled orders under this Rule will be processed within seven (7) business days.
2. Return Eligibility
2.1 Return Window
You may return products within 30 days of receiving your order. The return window begins from the date of delivery as confirmed by the shipping carrier.
2.2 Eligible Products
To be eligible for a return, products must meet the following criteria:
- Unopened: Products must be in their original, unopened, and sealed packaging
- Undamaged: Packaging must not show signs of tampering, damage, or misuse
- Complete: All original materials, including any inserts or documentation, must be included
- Proof of Purchase: You must provide proof of purchase (order confirmation or receipt)
2.3 Non-Returnable Items
The following items cannot be returned:
- Opened or used products (for health and safety reasons)
- Products with broken seals
- Products returned after the 30-day return window
- Products purchased from unauthorized retailers
- Free promotional items or samples
3. How to Initiate a Return
3.1 Contact Customer Support
To start a return, please contact our customer support team:
- Email: connectuse@charmingnydistri.world
Please include the following information in your return request:
- Order number
- Full name as it appears on the order
- Email address used for the order
- Reason for return
- Description of product condition
3.2 Return Authorization
Once your return request is received and reviewed, we will email you with:
- Return authorization number (RMA)
- Return shipping instructions
- Return shipping address
Do not return products without first obtaining a return authorization. Unauthorized returns may not be processed.
3.3 Shipping Your Return
You are responsible for return shipping costs unless the return is due to our error (damaged or incorrect product). We recommend:
- Using a trackable shipping method
- Keeping the shipping receipt
- Purchasing shipping insurance for valuable items
Please include the RMA number on the outside of the package and inside with the product.
4. Refunds
4.1 Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds are processed within 5-7 business days
- Refunds are credited to the original payment method
- Bank processing times may vary (additional 3-10 business days)
4.2 Refund Amount
Approved refunds include:
- Full product purchase price
Refunds do not include:
- Original shipping costs (unless return is due to our error)
- Return shipping costs (unless return is due to our error)
4.3 Partial Refunds
Partial refunds may be granted in the following situations:
- Products returned with missing components
- Products returned with damaged packaging (if still eligible)
5. Exchanges
If you wish to exchange a product for a different item, please follow the return process and place a new order for the desired product. This ensures the fastest processing time.
6. Damaged or Incorrect Products
6.1 Damaged Products
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage (product and packaging)
- Keep all original packaging materials
We will provide a prepaid return label and send a replacement or issue a full refund.
6.2 Incorrect Products
If you receive the wrong product:
- Contact us immediately
- Provide photos of the received item
- Do not open the product
We will arrange for the correct product to be shipped and provide a prepaid label for the incorrect item.
7. Lost Packages
If your package appears to be lost in transit:
- Contact us with your order details
- We will investigate with the shipping carrier
- If the package cannot be located, we will ship a replacement or issue a refund
Please allow up to 10 business days for carrier investigation before we can process a replacement or refund.
8. International Returns
For orders shipped outside the United States:
- Customer is responsible for all return shipping costs
- Customer is responsible for any customs duties or taxes on returns
- International returns may take longer to process
9. Consumer Rights
This Return Policy does not affect your statutory rights under applicable consumer protection laws. Where local laws provide greater protections, those rights apply.
United States: Certain U.S. states have consumer protection laws that may provide additional return, refund, or cancellation rights (e.g., right to cancel within a specified period, right to a refund in the original form of payment). Nothing in this policy limits any such rights you may have under state law.
International (e.g., EU): For customers outside the United States, you may have the right to withdraw from a purchase within 14 days of receiving the goods without giving any reason (cooling-off period), as provided by the Consumer Rights Directive or similar laws.
10. Policy Changes
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that order.
11. Contact Us
For questions about returns or this policy, please contact our customer support:
- Email: connectuse@charmingnydistri.world
- Address: 501 N Mildred Rd, Cortez, CO 81321, United States
Our customer support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time).